PRIVACY POLICY
1. INTRODUCTION
This privacy policy describes how Truck4Me collects, stores, uses and protects personal information in accordance with all its legal obligations, including compliance with the Data Protection Act, 2012 (Act 843) of Ghana.
By “personal information” we refer to all personal and sensitive information that can be associated with a specific person and can be used to identify that person.
By “personal information” we refer to all personal and sensitive information that can be associated with a specific person and can be used to identify that person.Your personal information is collected when you use our website www.truck4me.africa (“Website”) or mobile or web platforms (“Platforms”) (“Service(s)”) (including, without limitation, when you call or email our customer support team).
By providing your personal information you expressly consent to us processing your personal information in accordance with the terms of our Privacy Policy.Our Privacy Policy and Terms & Conditions may be amended or updated occasionally to meet requirements and standards so it is important for you to frequently visit these sections in order to be up to date with those changes. Modifications will be effective on the day they are posted and by continuing to use our you will be deemed to have consented to the terms of the Amended Privacy Policy as of the effective date.
2. COLLECTION OF YOUR PERSONAL INFORMATION
As part of your registration on the Website or Platforms, you will be asked to provide us with certain personal information, including your name, address, email address, telephone number, geographical location, shipping address, ratings and other similar information as well as some additional information about your company such as fleet size, driving routes, vehicles details, drivers identification or other identifying information.In order for us to verify your identity, we may need to request valid proof of identification for you and your company (e.g. in the form of a copy of Company registration, Passport/National ID card, Driver’s license, Car Registration Card, Transit documents).
Additionally, we will also need to collect selected financial information from you, such as your credit card and/or bank account details, which you will need to input into the “My Account” section of our Website or Platforms. This financial information will be used for billing purposes and for the fulfilment of your orders. You should refrain from posting any personal information anywhere else than indicated. Posting your personal information anywhere else than in My Account section of the website or platforms may lead to the suspension of your use of the Website or Platforms. Transactional information will be collected based on your activities using the service (such as shipping, transporting goods and participating in auctions). This transactional information is used solely in relation to the transactions you undertake on our Website and Platforms and for no other reasons.
Please note that information may also be automatically received and recorded from your computer, browser or other computerised devices such as mobile phones or tablets used to access our services including your Internet protocol (or IP) address (which is a unique number assigned to your computer server or your Internet service provider (or ISP)), cookie information, software and hardware attributes. This information will only be applied for purpose of improving the administration of the website and platforms.
We may also collect information through Analytical tools (for example Google Analytics and such similar analytical tools) which collects information related to the browser used, the pages you visit on the website along with the times you accessed the Website, your contact with our customer support team, rating, and feedbacks. We may also collect additional information from or about you in other ways not specifically described here.
Where we aggregate personal information for statistical purposes, such aggregated personal information shall be anonymised and will therefore not be combined with personally identifiable information.
3. USE OF YOUR PERSONAL INFORMATION AND WHAT WE DO NOT DO WITH YOUR PERSONAL INFORMATION
We use your information to:- fulfill requests for products, services and information;
- analyse the geographical compatibility between transporters and shippers and provide suggestions to both;
- enhance our service and shippers’ security by letting them know the driver’s or transporters information and monitor their geolocation once goods have been picked up;
- improve our services;
- prevent illegal activities;
- troubleshoot problems;
- provide you with promotional emails;
- process and verify information with banks or credit card authorisation;
- verify information you provide with third parties for fraud screening purposes;
- provide services and customer support;
- conduct research;
- generate anonymous analytics.
In the event of a sale, acquisition or merger of Truck4Me Limited, any of its affiliates and subsidiaries or any related business assets, your personal information may be disclosed to any potential purchaser for the purposes of the continued provision of the website and platforms or otherwise in relation to any such sale, acquisition or merger. As part of our obligations, we will notify you of the personal information transferred and an updated or different privacy policy will be put in place. We may share your personal information with our other group companies so as to provide joint content and services to you, to help detect illegal acts and/or the violations of our policies.
We may also share your personal information as part of a bid on the website or mobile platforms. For example, at the end of a successful bid on the website or platforms we will provide the shipper and the successful transporter with each other’s contact information. This contact information will be the personal information provided by you to us on registration and, as a result, should always be kept up-to-date, will only be used for the purpose of fulfilling the delivery services.
Additionally, information relating to items you are shipping or transporting will be displayed on the website or mobile platforms. This information can include details of your user ID, feedback ratings and associated comments relating to your use of the website and platforms.
We do our best to limit access to personal information about you to our trusted partners who we believe reasonably need to come into contact with that information to provide products or services to you in order to do their jobs. However, these trusted partners do not have the independent right to use or share this information beyond the preview of our agreement with them.
Otherwise, we will only disclose your personal information to a third party with your express permission.
We do use comments made by you about the website and platforms for marketing purposes and by making such comments you expressly consent to our using such comments for marketing purposes.
By registering on our platform, you give us your express consent to receive promotional emails about our services and emails announcing changes to, and new features on our website and mobile platforms. If, at any time, you decide that you do not wish to receive any such emails, you can opt out of receiving such emails by clicking on the link at the bottom of any of the emails or by going to the My Account section of the Site.
What we do not do:
- We do not store, sell, share, rent or lease your credit/debit cards details and personally identifiable information to any third parties;
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We do not sell or rent any of your personal information to third parties in the normal course of doing business and will only share your personal information with third parties in accordance with this privacy policy.
- We do not collect any information from any person under 18 years of age. Our Website, mobile platforms, products and services are all directed to people who are at least 18 years old.
4. HOW YOU USE YOUR PERSONAL INFORMATION AND OTHER USERS’ PERSONAL INFORMATION
Website or platforms users (“Member(s)” or “User(s)”) may need to share personal information (including financial information) with each other to complete transactions on the Website or platforms. You should respect, at all times, the privacy of other Website or platforms members.We cannot guarantee the privacy of your personal information when you share personal information with other Website or platforms members so you should always seek information on the privacy and security policies of any other Website or platforms members with whom you are transacting prior to sharing any of your personal information with another Website or platforms member.
This privacy policy does not cover your release of your personal information to another member. You agree to use any personal information received from another member in relation to a transaction on the Website or platforms solely in relation to such transaction and shall not use the information received from another member for any other purposes (except with the express consent of the other member(s)). You acknowledge and agree that you shall use personal information received from another member in accordance with all applicable laws.
5. REVIEWING AND UPDATING YOUR PERSONAL INFORMATION
You can access and review your personal information in the My Account section of the Website or platforms. If your personal information changes in any way or is incorrectly presented on the Website or platforms you should immediately update or correct your personal information (as applicable) by accessing the My Account section on the Website or platforms or, alternatively, by contacting our customer support team or sending an email to info@truck4me.africaThe “Customer Support” link contains our customer support email and phone details. Please note that we shall retain your personal information during and following the end of your use of the Website or platforms as required to comply with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise permitted by law.
6. DATA GENERATED DURING THE USE OF OUR SERVICES
Geolocation data: We collect approximate location data to enable and enhance use of our apps, including to improve loading and offloading of shipments, enable safety features, prevent and detect fraud. Provided that this has been enabled by users, we collect such data from users’ electronic devices. Truck4Me collects this data when the Truck4Me app is running in the foreground (app open and on-screen) or background (app open but not on-screen and app closed but not on-screen) of their mobile device. Truck4Me collects such data from the time a shipment has been booked with a driver until it has been offloaded (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system). Drivers may use the Truck4Me apps without enabling Truck4Me to collect precise location data from their mobile devices. However, this may affect features.Document uploads:We enable drivers to upload documents in order to provide proof that the transported goods have been offloaded at the destination address. Only registered and relevant users have access to these documents, and they are not shared with any third parties, other than as necessary to fulfil our services.
7.THIRD PARTY Information
Some of the advertisements you see on the Website or Platforms are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Website or platforms or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to your advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.8. USE OF COOKIES
Like many websites, the Website or Platforms uses ‘cookie’ technology (small computer files placed on your computer’s hard drive). When you go to particular website pages on the Site, the cookie identifies your browser with a unique, random number.The cookies we use do not reveal any personal information about you. Cookies help us improve your experience of the service. It also helps us understand which parts of the Site are the most popular. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the service.
9. NO SPAM EMAILS
We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content.10. PROTECTING YOUR PERSONAL INFORMATION
We hold your personal information on servers located in the France. By providing us with personal information, you consent to the transfer of your personal information to, and its storage on, our servers located in France. We take every precaution to safeguard all your personal information from unauthorized access, use or disclosure.All personal information is encrypted. However, the Internet is not a secure medium and we cannot guarantee the privacy of your personal information. You must enter your username and password each time you want to access your account or make transactions on the Website or Mobile platforms.
Choose your password carefully using unique numbers, letters and special characters. Never share your username and password with anyone.
If you are concerned that your username or password has been compromised, please contact our customer support team immediately and ensure you change your password by logging onto the My Account section of the Website or Mobile Platforms.
11. DATA PROTECTION OFFICER
As part of the Data Protection Act Data Protection Act, 2012 (Act 843) it is mandatory for Truck4Me to formally appoint Data Protection Officer (“DPO”). The DPO will be included in any matters involving data protection at the earliest possible stage, including privacy impact assessments, data processing activities that may affect the use of your personal information.The DPO’s responsibility will include:
- informing and advising Truck4Me, its employees, and third-party data processors of their obligations under the Data Protection Act;
- monitor compliance with The Data Protection Commission (DPC) and Truck4Me policies in relation to the protection of personal data, including raising awareness of these policies amongst Truck4Me employees, ensuring relevant and continuous staff training, and auditing and reviewing Truck4Me systems and procedures;
- to act as the contact point with the supervisory authority on issues relating to Truck4Me’s processing activities; to ensure a strict code of confidentiality concerning their role as DPO;
- to provide advice to Truck4Me, where requested, regarding Data Privacy Impact Assessments and to monitor our performance.
- the DPO should be notified of data breaches, processor agreements or as per data breach management policy at info@truck4me.africa
12. DATA PROTECTION BREACH
A personal data breach is described as a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed.Truck4Me should be notified immediately of any data breaches as per the Data Protection Act, 2012 (Act 843) breach management policy.
A record of any data breach that occurs, including a description of the breach, its effects and the remedial action taken, will be kept in the Truck4Me Data Breach Log.
Where the personal data breach results in a high risk to the rights and freedoms of a member, Truck4Me is obliged to inform the member immediately.
In the event of a data breach, Truck4Me’s `Data Breach Management Policy’ outlines the procedure to be followed in responding to and managing the breach.
Additionally, the Data Protection Officer should be immediately notified at info@truck4me.africa
13. TRAINING AND MONITORING OF EMPLOYEES
All Truck4Me’s employees will receive data protection training specific to their role. This training will be periodically reviewed and refreshed to ensure continuing professional development in the area of data protection law and the general data protection regulation.Methods of collecting, holding and processing personal data will be regularly evaluated and reviewed. All employees, trusted partners and third parties working on behalf of Truck4Me will be made fully aware of both their individual responsibilities and Truck4Me’s responsibilities under the Regulation and under this Policy.